To create an account, click the "Sign Up" button in the header. You'll need to provide your email address, create a password, verify that you're 19 years or older, and confirm that you're a resident of Ontario. You may also need to provide additional verification documents.
What are the minimum deposit requirements?
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Minimum deposit amounts vary by package. The Starter Deal requires a minimum deposit of $20, the Advanced Pack requires $15, the Elite Bundle requires $30, and the VIP Selection requires $25. These amounts are clearly displayed on each package card.
How long do withdrawals take?
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Withdrawal processing times vary by payment method. E-wallets typically process within 24-48 hours, while bank transfers may take 3-5 business days. All withdrawals are subject to verification, which may add additional time for first-time withdrawals.
What payment methods do you accept?
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We accept various payment methods including credit cards (Visa, Mastercard), Interac, and e-wallets like MuchBetter. All payment methods must be in your name and registered to your account. Please check the payment section in your account for the full list of available options.
How do I claim a bonus?
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To claim a bonus, select your preferred package on the homepage and click "Claim Now". Make the required minimum deposit, and your bonus (free spins) will be credited to your account. Each bonus has specific terms and wagering requirements that must be met before withdrawal.
What are wagering requirements?
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Wagering requirements specify how many times you must wager your bonus amount before you can withdraw winnings. For example, if you receive a $100 bonus with 30x wagering, you must wager $3,000 before withdrawing. Check the specific terms for each bonus offer.
Can I set deposit limits?
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Yes, you can set deposit limits at any time through your account settings. You can set daily, weekly, or monthly limits. These limits help you stay in control of your spending. Changes to limits may take effect immediately or after a short cooling-off period.
Is my information secure?
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Yes, we use industry-standard encryption and security measures to protect your personal and financial information. We are licensed and regulated by AGCO (Alcohol and Gaming Commission of Ontario) and comply with all data protection regulations. See our Privacy Policy for more details.
What if I forget my password?
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Click "Login" and then select "Forgot Password". Enter your email address, and we'll send you a password reset link. If you don't receive the email, check your spam folder or contact our support team for assistance.
Can I self-exclude from the platform?
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Yes, you can self-exclude at any time through your account settings or by contacting our support team. Self-exclusion can be temporary (cool-off period) or permanent. During self-exclusion, you will not be able to access your account or receive promotional communications.
