Winner Information

Prize Verification

All winnings are automatically credited to your account balance. For verification purposes, we may require additional documentation to confirm your identity and eligibility before processing large withdrawals. This is a standard security measure to protect both you and our platform.

Withdrawal Process

To withdraw your winnings:

1. Ensure you have met all wagering requirements for any bonuses used
2. Complete account verification if not already done
3. Navigate to the withdrawal section in your account
4. Select your preferred payment method
5. Enter the withdrawal amount (must not exceed your available balance)
6. Submit your withdrawal request

Withdrawal processing times vary by payment method. E-wallets typically process within 24-48 hours, while bank transfers may take 3-5 business days.

Tax Information

In Canada, gambling winnings are generally not subject to income tax. However, if you are a professional gambler or if your winnings are considered business income, different tax rules may apply. We recommend consulting with a tax professional for advice specific to your situation. We do not provide tax advice or withhold taxes from winnings.

Large Winnings

For significant winnings (typically over $10,000), we may contact you directly to discuss payout options and verification requirements. We may also offer alternative payment methods or installment plans for very large amounts. Our team will work with you to ensure a smooth and secure payout process.

Winner Announcements

With your consent, we may feature your win in promotional materials, social media, or winner announcements. We will never disclose your full personal information without your explicit permission. If you prefer to remain anonymous, we will respect your privacy.

Disputes and Complaints

If you have any concerns about your winnings or the payout process, please contact our support team immediately. We are committed to resolving all disputes fairly and promptly. If you are not satisfied with our resolution, you may file a complaint with the Alcohol and Gaming Commission of Ontario (AGCO).

Responsible Gaming

Remember that gambling should be entertainment, not a way to make money. If you find yourself chasing losses or gambling more than you can afford, please use our responsible gaming tools or seek help from support organizations. Winning is never guaranteed, and you should only gamble with money you can afford to lose.